Work and financial harmMonth 3Record demo-006
Support bot gives wrong refund terms
Illustrative example - not a real incident.
Type of harm
Work and financial harm
Who was affected
Businesses
AI tool (fictional)
Sample Support Bot
What happened
In this made-up example, a customer support bot promised refunds the business did not offer.
Reported impact
Example impact: a small business had to honor unplanned refunds.
Evidence and sources
No real source - fictional demonstration.
Review status
Example: reviewed. In the real archive, a person will check sources before a record is marked reviewed. Finding a report with software does not make it confirmed.
Platform in development